Resident liaison officer

Resident Liaison Officer needed to join a domestic maintnenace contract KEY RESPONSIBILITIES Be the first point of contact for job queries and ensure that they are actioned in a timely manner. Communicate with all stakeholders for planned and larger works and when work will impact building users in a communal area. Responsible for managing and resolving difficulties and complaints regarding the works by liaising and negotiating with all parties with a view to expedient and effective resolution. Support the office team during peaks in demand with emails and general queries. Ensure residents are kept informed of all works to be carried out and updated with ongoing progress and changes/adaptations with effective and prompt communication. Organise Consultation Evening with tenant groups, record attendees and take minutes of meetings.BENEFITS Competitive Salary 23 days holiday 5% pension If you are interested in this Resident Liaison Officer position please apply with your CV or call Rhys Holdsworth on (phone number removed) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business