Help desk operator eastleigh emcor

Location: Eastleigh Salary: GBP25,200 per annum Working hours: 7am to 4pm or 8am to 5pm Benefits:25 Days Holiday + BH, Flex Benefits About client: AOur client is a very well known facilitiy management company. They revolutionise facilities management by combining their engineering heritage and innovation capability. We prioritise people in everything we do,collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to ldquo;create a better world at work rdquo;. Using our unique insight platform, One Data World, we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers rsquo; evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance.Our partnering approach empowers our customers to shape a better future.Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Job Purpose: To assist and manage all aspects of the Helpdesk systems required by the company contracts. This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client and company facilities Services requirements. The requirement to communicate clearly with other personnel and departments and win the commitment of others to achieving high levels of operational performance. Principal Accountabilities: To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner To monitor and record the response of EFS Technicians to Help Desk requests and to ensure customer satisfaction with the service To control the administration of Planned Maintenance system, in accordance with EFS standard procedures including the issuing and tracking of Planned Maintenance dockets To monitor and record the response of EFS Technicians to Planned Maintenance dockets and to ensure follow up works are logged and completed To control the administration of sub-contractors and suppliers in accordance with EFS standard procedures including the issuing and tracking of purchase orders and sub-contract instructions, operational outlook programmes/site visit documentation, and the induction of sub-contractor visitors to site To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and actioned in a timely manner To receive and make welcome all visitors to the EFS site accommodation ensuring they are correctly hosted and not allowed to wander un-escorted in workshops or the clients site in general The overall operational output and performance of the Help Desk facility To compile and distribute data relating to utilities, maintenance work and operational costs To carry out all reasonable tasks that may be requested from time to time by the client or EFS management To uphold and promote the good name of EFS at all times Candidate Profile Person Specification Proven experience within a similar role Experience of Concept, Care manager, Planet is desirable Experience of SLA rsquo;s and KPI Monitoring Good IT skills including MS Word, Excel, Power point and Project Good level of interpersonal and customer relationship skills Smart, presentable appearance Good time management Previous exeprience in similar roles Apply now for more info! IND1 IND1