Customer success agent

This vacancy for a Customer Success Agent is to assist in co-ordinating the functions and facilities in a cost-effective manner and provide our customers, service and sales personnel with the necessary support to provide an efficient and-profitable after sales service operation. Customer Success Agent- 12 Months Fixed Term Contract Key Responsibilities of the Customer Care Agent Role: bull; Managing the input and monitoring the status of large equipment orders, seeing these through from first arrival to shipment and install. bull; Answering calls and emails as first line support for our Service teams; logging and scheduling service calls, managing the scheduling system. bull; Carrying out associated administrative functions such as processing invoices and credits, managing parts orders, processing engineer jobs amongst other tasks. Skills Requirement: bull; You will be a well organised individual with a passion for enhancing the customer experience and a desire for customer success who is keen to help others. bull; PC experience, Microsoft windows and database entry Key Benefits: * 25 days holiday per annum (plus bank holidays) * Free Parking * Up to 7% matched pension contribution * Membership of our Associate Purchase Scheme- Associates of the Company can save up to 40% on our products * Plus the standard industry benefits you might expect to receive Life at Snap-On: Please visit our Profile page to read what #39;Our People #39; have to say about being a part of Snap-On, our values and our charity partners Thankyou and good luck