Noc manager

My clients are a Managed Service provider and we are looking for an experienced NOC Manager to join our team. As a NOC Manager, you will be responsible for managing the Network Operations Centre (NOC) team, ensuring that all network and service issues are handled in a timely and professional manner and overseeing a team of network analysts. Key Responsibilities: * Manage the day-to-day activities of the NOC team, including setting objectives, providing feedback, and scheduling team members. * Ensure the team is providing high-quality customer service and technical support, within the agreed SLAs. * Monitor the NOC team #39;s performance and provide regular feedback and reports to the management team. * Oversee the maintenance and troubleshooting of network issues. * Establish and maintain effective working relationships with customers, vendors, and other stakeholders. * Develop and maintain operational policies and procedures and ensure that all team members adhere to them. * Monitor and manage customer escalations, ensuring that issues are resolved quickly and efficiently. * Develop and maintain a knowledge base of customer issues and solutions. Technical Skills Required: * Extensive experience in a Network Operations Centre (NOC) environment. * Strong understanding of networking technologies and protocols. * Working knowledge of Windows Server, Linux, and other operating systems. * Knowledge of ITIL best practices and processes. * Ability to multi-task and prioritize tasks. * Excellent communication and problem-solving skills. * Ability to work independently and as part of a team. If you are interested in this role and have the required skills, please apply for immediate consideration and interview. For further details, please contact us. Keywords: NOC Manager, Network Operations Centre Manager, Network Operations Manager, Network Engineer, Network Administrator In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy