2nd line service desk engineer

Role: 2nd Line Support Engineer Location: Preston, Lancashire Salary: Up to GBP32,000 Industry: Logistic / Operations Overview: I am partnered with a national logistics firm in Preston who are in need of a second line engineer to join their busy service desk team. This isn #39;t a general service desk, their team are extremely hands on and deal with BAU, infrastructure and projects! Key Responsibilities Technical Stack * Provide high level technical support to users via phone, email, and in person. * Install, configure, and maintain operating systems and software applications. * Collaborate with other IT team members to resolve complex issues and implement solutions. * Document support activities, procedures, and resolutions. * Participate in IT projects as required. * Strong knowledge of Microsoft Windows OS - MAC is also beneficial * AD, AAD, GPO - including DNS, DHCP, TCP/IP * Familiarity with networking including routers and switches - Draytek Cisco * Server upgrades, installs and decommissioning * Citrix - other virtualisation beneficial - VMWare and Hyper-V * Excellent communication and customer service skills. Benefits: * Competitive salary up to GBP32,000 per annum. * 2 x year discretionary bonus (5%) * 25 days holiday plus your birthday off * Share scheme available * Opportunities for career advancement and professional development. * Pension scheme. * Health and wellness benefits. * Friendly and supportive work environment. If you are local to the Preston / Lancashire area then please get in touch. You can apply directly by sending your CV through to my email - ( tom . craig @ nextech - group . co . uk )