Customer service executive

Customer Service Executive Uxbridge 26k plus bonus Are you passionate about delivering and exceptional service to Customers? Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution? My client a really friendly tech products organisation (with a real family feel) are now seeking two additional people to join their customer service team. These roles offer hybrid working- 3 days in the office, 9-5.30pm, free parking, Friday night get together and 24 days holiday! Duties Full order management onto MS Dynamics Checking ETA on product arrivals to inform the customer. Lots of liaison with couriers and shipment companies to despatch orders. Managing all product delays and investigation reasons for the delays Experience of problem solving is essential as you will be investigating delays in delivery, faulty product issues as well as giving basic technical advise. Good written skills are important as you will be at times composing your own e mails. Managing RMA rsquo;s Experience required. Previous customer service resolution experience Good written and verbal skills A quick learner Great attention to detail/ high levels of accuracy Bags of common sense Abe a great listener and problem solver A technical mind set What you need to do now If you #39;re interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice