Customer service assistant

Pure are pleased to be supporting a private distribution company based in Chelmsford to recruit for a experienced Customer Service Advisor. The ideal candidate will be responding to customer enquiries as the first point of contact from a variety of channels including telephone, email, web and internal systems. Main Duties: Resolve customer issues and complaints in a timely manner. Where necessary, escalate issue following an internal process to get the best resolution for the customer. Work closely with the transport planners to ensure customers are receiving the high-level of service they have been promised. Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate. Provide reactive and pro-active support to increase customer retention. Manage and resolve issues via our case management system. Ensure all missed calls are followed up. Provide ETAs and servicing history to customers when requested. Skills required: At least 2 years experience within a Customer Service role Must be able to drive due to location Administration skills Excellent telephone manner Great IT skills within Microsoft word packages Great time management Self motivated and team player Join the team and be part of a company dedicated to delivering outstanding service to our customers. If you are ready to take on this exciting challenge, please contact Laura @ Pure or Apply now