Client services associate

Overview: Our client is looking for someone to join their team as a Client Services Associate to provide helpdesk and administration support to a portfolio of external clients and reaching payroll and provider monthly deadlines. This role also assists in the efficient running of the internal office and administration. - Based in Leatherhead - GBP22,000 - GBP25,000 - Hybrid (minimum 1 day in office) - 5 hours per week - Free Parking - Flexible benefits package (see below for more information) - Pension Contribution Job specification: * Assisting Clients within a helpdesk environment * Responding to customer enquiries by phone and email within SLA rsquo;s * Successfully handling and resolving customer queries and complaints * Building relationships with key clients and internal employees * Maintain client user manuals and documents as their requirements change. * Identify and escalate priority issues to technical support and line manager * Import of weekly/monthly HR files and running of data processes * Export/Check/Send monthly Provider and Payroll files to strict deadlines * Liaise with other teams as appropriate * Testing client sites following change requests and annual renewals/upgrades * Monitor the general email inbox and pass emails on to the relevant team/person where necessary * Gather statistics to show the number of queries coming into the helpdesk and what the most common issues are Person specification: * Excellent written and verbal skills * Adept in using all standard MS Office systems * Strong team player * Able to work under their own initiative * Excellent attention to detail Additional Information: * Based in Leatherhead * GBP22,000 - GBP25,000 * Hybrid * 5 hours per week * Free Parking * Holiday Entitlement of 23 days + 1 day per complete year of service to max of 28 * Birthday day off * Cyclescheme ndash; choose bike and/or cycling equipment up to GBP3000 * Techscheme ndash; choose a voucher to buy goods Curry rsquo;s or Ikea * Gymflex ndash; discounted annual gym memberships * Charitable Giving ndash; donate to your preferred charity a regular contribution from GBP5 per month, or round your pennies from your net pay to donate to the charity of the year! * opt to join or add family members to the private medical insurance scheme - Pension with 3% employer contributions - Holiday ndash; buy or sell up to 5 days annual leave - ldquo;MyActiveDiscounts rdquo; ndash; get discounts on a range of wellness apps, products and services - Life assurance 4 x salary - Income protection 75% of salary Refer a friend and earn GBP100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a GBP100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited rsquo;s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer