Technical support advisor

You rsquo;re great with customers and you have a passion for digital technology and IT ndash; You rsquo;re looking for a role that offers variety along with the opportunity to combine your customer service, problem-solving and technical skills. You rsquo;re looking to join a company where your efforts are valued and where you can visibly witness the meaningful impact you create, all within a supportive and collaborative work environment. We are looking for a Technical Support Advisor to become a valuable part of our client #39;s close-knit team. This pivotal role involves overseeing a third-party system and portals vital to the companies client interactions. The role offers: Salary - GBP24,000 Hybrid working (3 days office / 2 days at home following probation) Annual Bonus 25 Days Holiday + Bank Holidays The chance to work for a family owned business, with a company culture built on it rsquo;s values promoting trust and a great team ethic. As the Technical Support Advisor, you will be the key liaison between clients and the company. You will play a crucial role in managing client onboarding, addressing feedback, and resolving any issues that arise. Key Responsibilities: System Management: Take charge of the client-facing portals, ensuring smooth operations, setting up new clients, and managing changes. Client Communication: Act as the primary point of contact for client communication, gathering feedback, and implementing necessary improvements. Issue Resolution and Training: Address client concerns, provide necessary training, and resolve any system-related issues efficiently. Collaborative Reporting: Work closely with the team to generate and deliver regular reports on system performance and client metrics, aiding in decision-making processes. What you rsquo;ll get: Salary ndash; GBP24,000 Annual Bonus 25 Days Holiday + Bank Holidays Hybrid Working Eye care vouchers Social events throughout the year Company Sick Pay Scheme Workplace Mental Health Initiative This role would suit a Customer Service Advisor, Customer Service Executive or Desktop Support Agent with experience or an interest in anything tech-related such as IT, Computing, Software development or digital programming