Senior business support officer

The Role: Support, guide and mentor Business Support Officers on all aspects of the work, including providing input into the PES process as required. Receive, sort and distribute incoming and outgoing post (including via electronic systems) for the division. File records in an accurate and timely fashion and maintain electronic or paper filing systems using key systems such as EHM, LCS, ContrOCC. Photocopy, scan and index documents to ensure information can be distributed to intended recipients. Collate, print and distribute documents or materials as required by the team. Manage both routine and more complex enquiries from customers via telephone, face-to- face, web or email in a sensitive, courteous and professional manner, resolving the majority of issues and only referring on to a Team Leader when necessary. Provide basic information on individual services, processes or legislation/procedures and signpost to other sources of information (including relevant officer or service). Receive, log and process applications, referrals or contacts, ensuring that the correct information is obtained and recorded in relevant systems. The Camdidate: Excellent understanding of the organisation, management and control of administrative, business support and customer contact processes. Good demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards. Experience of taking detailed minutes. Confident user of core business ICT systems (including but not limited to LCS, EHM and Microsoft packages) Ability to effectively develop and implement a wide range of administrative, business support and customer contact processes Good working knowledge of the requirements relating to handling sensitive data and information, particularly in relation to the Data Protection Act 1998 and General Data Protection Regulations 2018 How to Apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; (phone number removed)