Service advisor

Exciting Opportunity for Service Advisor Role! We #39;re currently seeking a skilled Service Advisor to join a dynamic team at a renowned automotive establishment in Kelso. As a Service Advisor, you #39;ll play a pivotal role in ensuring exceptional customer experiences and supporting the smooth operation of our service department. Here #39;s what the role entails: Providing professional, courteous assistance to all customers, ensuring their needs are met promptly. Handling bookings for MOTs, services, and repairs, while also advising customers on warranty coverage and recommending additional parts or accessories. Collaborating with colleagues to efficiently schedule appointments and manage workload. Managing customer interactions in-person, over the phone, and via online channels. Keeping customers informed about service timelines and maintaining accurate records. Ideal candidates will possess: Motivation and a proactive approach to customer service. A knack for positively impacting the success of the service department. Previous experience in customer relations. Strong interpersonal and organizational skills, with a polished appearance. Proficiency in IT, with familiarity with Kerridge software being advantageous. Benefits: Competitive basic salary, with potential for bonuses, up to GBP27,000 per annum. Generous holiday allowance, including your birthday off. Pension scheme with life cover and financial advice. Healthcare cash plan. Employee discounts and referral schemes. Various wellbeing initiatives, including social events and assistance programs. Opportunities for training and career development. If you #39;re ready to join a leading automotive team and take your career to the next level, apply now! Please note: This role is offered by a prestigious automotive group with a longstanding reputation for excellence and community commitment. Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly #39;s . For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age