Business readiness customer testing

Job Title: Business Readiness/Customer Testing Function: Customer Location: Hybrid/Nottingham Contract type: Permanent Job Ref: 836 Salary: GBP43,520 rising in increments to GBP51,200 in year 3 Closing Date: 31 May 2024 NHS Supply Chain are seeking a proactive and organised Business Readiness/Customer Testing to join our team and support the implementation and readiness of new business systems and processes. As a Business Readiness/Customer Testing, you will be responsible for designing, executing, and managing test plans and scenarios to validate system functionality and performance. You will play a critical role in ensuring the successful rollout and adoption of business solutions through comprehensive testing, preparation activities and passion for the proposition. This role requires strong analytical skills, attention to detail, and the ability to collaborate effectively with project teams and stakeholders. Every day you will hellip; Champion Customer Experience understanding the end user needs Collaborate with project managers, development teams, and stakeholders to understand project objectives, business requirements, and implementation timelines. Design, develop and execute test plans, test cases, and test scripts to validate business processes and system functionalities. Conduct user acceptance testing (UAT) to ensure business systems meet user needs and expectations. Identify and document issues, defects, and enhancement opportunities during testing, and work closely with development teams to address and resolve them. Provide timely and accurate test reports and status updates to project stakeholders, highlighting risks and mitigation strategies. Participate in requirement gathering sessions, user acceptance testing (UAT), and post-implementation reviews as an advocate for the customer to ensure successful project delivery. Contribute to post-implementation reviews to evaluate project success and identify areas for improvement in readiness testing processes. What can we offer you? We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary: Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely. We recognise our employees #39; hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. 27 days holiday plus bank holidays, with the option to purchase an additional 5 days. We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential. A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme Generous pension scheme (with us contributing 12% when you contribute 6%) Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you. 2 days of paid volunteering leave allowing you to give back to your community. Access to many discounts from the Blue Light Card to NHS Discounts. NHS Supply Chain, who are we? Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care. What skills will help you thrive in this role? Experience in Business Readiness Customer Testing to meet the end users needs Proven experience (3+ years) in business readiness testing, user acceptance testing (UAT), or change management activities. Strong understanding of testing methodologies, best practices, and tools, such as JIRA or similar platforms. Experience in developing and executing test cases for business process validation and user acceptance testing (UAT). Ability to collaborate effectively with cross-functional teams and stakeholders to drive project success. Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely. Strong problem-solving skills, with the ability to analyse issues, troubleshoot problems, and propose solutions. Detail-oriented and organised, with the ability to manage multiple tasks and priorities in a dynamic environment. Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Our Inclusive Commitment At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn rsquo;t match perfectly with the job advert, we encourage you to still apply. Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at who will be happy to help you with alternative ways to apply