1st line support engineer

1st Line Support Engineer Perth GBP21,000 In this role, you #39;ll be the first line of defence, swiftly tackling technical challenges and ensuring seamless IT operations. From troubleshooting hardware and software to championing customer service, you #39;ll play a vital role in his team. Responsibilities include: * Providing dynamic support across various platforms via phone, email, and chat. * Expertly diagnosing and resolving issues, meeting SLA targets with finesse. * Fulfilling service requests, from equipment orders to seamless setup. * Collaborating with teams and suppliers to swiftly tackle complex issues. * Championing proactive problem-solving and continuous improvement. We #39;re looking for someone with: * A knack for solving technical puzzles and a desire to learn and grow. * Stellar customer service skills and a natural flair for communication. * Familiarity with ITIL standards and a passion for enhancing service quality. * Proficiency in Microsoft products, especially Windows 10 and Office 365. * Bonus points for network troubleshooting skills and mobile OS knowledge. * Full UK Driver #39;s license required for occasional travel. Additional perks: * Enjoy the flexibility of alternating shift patterns. * Be part of a supportive team, reporting to their Service Desk Team Leader. Ready to embark on an exciting IT adventure? Apply now and be part of our dynamic team in Perth, Scotland