Customer service advisor german speaker

CUSTOMER SERVICE ADVISOR - GERMAN SPEAKING / MANCHESTER / HYBRID 1 DAY PER WEEK IN THE OFFICE MINIMUM / GBP25,000 GREAT BENEFITS Exciting new opportunity for an experienced Customer Service professional, with German language skills to join a dynamic organisation with an excellent reputation. WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX is fleet, corporate and health payment solutions provide its customers ndash; comprising small businesses, large fleets and corporations ndash; with unparalleled security and control across a wide spectrum of business sectors. Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor (German Speaker) to join our team supporting customers across Europe. You will be working in an expanding Department, covering a European wide operation. What rsquo;s on offer? * Competitive salary of GBP25,000 * Annual company bonus * 37.5-hour week ndash; Monday to Friday, no evenings or weekends * Hybrid working (1-2 days per week in the Manchester office) * Industry leading pension scheme * 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays * Private Medical * Cycle2Work Scheme and GymFlex * Life assurance and Income protection * Discounts perks platform * Employee wellbeing * Continuous training, coaching and development within a helpful and encouraging environment Key Responsibilities of the Customer Service Advisor (German Speaker): * Advise Sales of customers commercial queries * Investigate transaction declines velocity queries * Liaising with all staff both in Manchester and in European Offices * Chargebacks, Copy Invoice Requests, Transaction Queries * Produce Copy Invoices on request * Provide on-going support to colleagues and highlight training requirements to Team Leader * Answer phone calls with set criteria and within parameters set out by the Company * Carry out data entry for Customers Cards * Forward customer payment concerns to Credit Collections immediately * Provide support to customers using website/systems provided Experience you #39;ll bring: * Previous experience in similar Customer Service role * Fluent German speaker * Ability to mentor, develop improve skills of others * Adaptable to organisational change requirements * Excellent communication skills (written and verbal) * Establish and maintain co-operative and effective working relationships * Self-motivated, organised and can work on own initiative What #39;s next? If you have the skills and passion to take on this Customer Service Advisor ndash; German Speaking role, we would love to hear from you. APPLY NOW for immediate consideration