Customer service advisor

Customer Service Advisor x 2 Location: Nottingham Salary: GBP11.44 per hour Contract Type: Temporary to Permanent Hours: Monday to Friday 9am-5pm Start date: Tuesday 28th May Harper Recruitment Group is excited to collaborate with a specialist online retailer in North Nottingham, who are currently expanding their customer service team. What will the role involve? Delivering an excellent level of customer service to a valued customer base Responding to customer queries through allocated tickets, emails, telephone, and live chat Investigating and resolving customer complaints Liaising with internal teams Maintaining knowledge of products, services, and promotions to provide accurate information to customers Using multiple communication channels to engage with customers and to add variety to your roleWho are we looking for? Proven customer service experience from office, contact centre, hospitality, or similar Excellent communication skills and able to work at a fast pace Bubbly and passionate team player Experience using Shopify would be advantageous! Additional European language would also be a plusCompany Perks: Free meals at work Inclusive and fun environment Progression opportunity Free parking on site