Senior technical support and infrastructure engineer

Job Title: Senior Technical Support and Infrastructure Engineer Salary: GBP36,000 - GBP40,000 per annum Location: St Albans Contract: Permanent, Full Time Hours: Monday to Friday, 9am ndash; 5.30pm COMPANY PROFILE An exciting opportunity has arisen to work for our well-established client based in St Albans, specializing in IT Software solutions. They are currently seeking a dedicated Senior Technical Support and Infrastructure Engineer to join their innovative team. SKILLS QUALIFICATIONS Exceptional customer focus with the ability to thrive in a fast-paced environment Analytical mindset for effective diagnostic and troubleshooting activities Proficient verbal and written communication skills in English Strong attention to detail and commitment to quality Bachelor #39;s degree in IT, computer science, or related fields Proven experience in IT infrastructure and security Knowledge and proficiency in Virtualization, High Availability, Load Balancing, and Disaster Recovery Desirable certifications such as CCNA and CISSP Experience in technical documentation RESPONSIBILITIES Design comprehensive end-to-end solution architectures for client implementations Provide 2nd and 3rd line support to customers, ensuring timely resolution of issues Serve as the expert single point of contact for addressing technical issues, concerns, or queries Maintain consistent communication with customers to ensure satisfaction and resolve any issues effectively Manage internal IT network and systems, including support for development environments ADDITIONAL INFORMATION 20 days holiday plus bank holidays Training provided Opportunities for progression Parking available Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10 rsquo;s Privacy Policy as to how we hold your data