Customer service advisor

FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business. We have a fantastic opportunity for a Customer Service Advisor/Hire Controller to work at our Southampton Depot. You will be responsible for working behind the trade counter serving customers face to face as well as handling enquiries over the phone. You will be answering incoming calls from customers to make sales including upsell and cross sell answer inquiries and questions, handle complaints and provide product information as required. A background in construction or plant and tool knowledge would be advantageous although not necessary as full training is provided. Main Job Tasks and Responsibilities middot; To handle customer calls middot; To close sales whilst always looking to maximise the sale through upsell and cross sell middot; Follow up any customer quotes middot; Handle customer objections middot; Provide customers with product and service information and advice middot; Manage and resolve customer complaints middot; To provide excellent customer service Key Competencies middot; Excellent verbal and written communication skills middot; Strong listening skills middot; To be curious and have good questioning techniques middot; Problem analysis and problem solving middot; Competitive in nature middot; Ability to close sales opportunities middot; Proactive #39;can do #39; attitude middot; Call centre/customer service experience (preferable) middot; Ability to build strong rapport with customers middot; Team Player middot; Ability to capture key customer information to input quality order WORKING HOURS - Monday to Friday 7am to 5pm Benefits 28 days holiday (inclusive of bank holidays) Pension ndash; Auto Enrolment Sales and Loyalty Bonus Scheme Perk Box Birthday gift