Service desk engineer

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: Shift Pattern of 12 hours 07:00 ndash; 19:00, 11:00 ndash; 23:00 (2 Early followed by 2 Late shifts, followed by 4 days off) Your new role: * Respond to manage the support contacts and tickets as defined within Service Level Agreements. * Escalate issues and appropriate Resolvers Groups wherever required in order to resolve an issue as quickly as possible. * Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations. * Performs general preventative maintenance tasks on computers, laptops and Network platforms. * Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets). What you rsquo;ll need to succeed: * Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level. * Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network. * Experience in using ITIL based ticketing system (ITIL foundation preferred). * Will require SC clearance in this role, so having this now would be desirable. What we offer: * Involved in varied projects that make a positive impact on critical services on a local and national level * Range of employee initiatives on offer including the green team, employee forum, women rsquo;s network and culture club * Dedicated Learning and Development team and access to a range of training, courses and certification support * Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave