Customer service specialist german speaking

German Speaking Customer Service Specialist Benefits - Competitive salary (GBP21,000 - GBP24,000), life assurance, yearly company bonus, social club, personal development voucher, vast online training, referral bonuses and more Location - Newport Pagnell (2-3 days a week in the office 2 days working from home) New opportunity to join a global company as a Customer Service Specialist. The company specialise in performance improvement, working with companies on sales and channel incentives, event management, employee rewards and employer branding initiatives. This role will involve working as first point of contact for users of the apps and initiatives that the company produces. You will handle email contact and inbound telephone calls effectively and efficiently. Responsibilities: To include, but not be limited to, the following: middot; Respond to participant queries through the campaign hotlines and email helpdesk facilities adhering to all department processes middot; To process all weekly supplier back-order reports according to deadlines middot; Administer all Reward Recognition campaigns, including order processing and monitoring of items ordered, and liaising with suppliers when necessary middot; Surpass both internal and external customer expectations, ensuring that all fulfilment is completed within deadline and to an exceptional standard middot; Provide quick and accurate fulfilment of gift vouchers and certificates on a daily basis middot; Follow all relevant Company and Quality procedures as stipulated by ISO 9001and GDPR middot; To assist with other administrative work as deemed necessary by the Team Leaders middot; Proactively respond to any requests from the Client Service seeking assistance middot; To provide a key link with our participants and ensure we maintain high levels of customer service middot; Maintain and update the databases according to the needs of the campaign middot; Organise and contribute to the preparation of paperwork and correspondence relating to the campaigns Person Specification: The experience, skills, and personal attributes required of the job holder include, but are not limited to: middot; Experience working in a customer service role middot; Must have native level German language skills as well as high level English proficiency middot; Experience in a database operations environment middot; Understanding of database functionality middot; Agency experience desirable although not essential middot; Basic level of commercial awareness middot; Must be extremely flexible and available to work additional hours at peak times of the year to meet client deadlines middot; Excellent telephone manner middot; Clear communication skills, both verbal and written middot; Excellent attention to detail with strong sense of urgency middot; A self-starter and #39;closer #39; of projects with a willingness to ask questions and learn middot; Proactive, positive outlook and #39;can do #39; attitude with good relationship-building skills middot; A problem solver who is driven to exceed participant expectations middot; Good organisational skills middot; Good troubleshooting and decision-making skills, used to working on own initiative middot; Demonstrable knowledge of IT skills including Microsoft Access, Word, Excel and Outlook middot; Mathematics and English qualification to GCSE Standard