1st line support engineer gbp 30000

Position: 1st Line Support Location: Bromley Salary: GBP30,000 Benefit: * Company pension * Gym membership * On-site parking * Private medical insurance * Sick pay Excited about diving into the dynamic realm of IT support? A trailblazing tech enterprise with a 25-year track record of innovation is on the lookout for a skilled individual to join their team as a 1st Line Support Analyst. About Us: We thrive on innovation, continuously pushing the boundaries of technology for over two decades. We #39;ve been pioneers in reshaping the digital landscape, offering groundbreaking solutions globally. Joining our team means becoming part of a vibrant community committed to excellence, creativity, and ongoing advancement. As a 1st Line Support Analyst, you #39;ll play a pivotal role in our mission to provide outstanding technical support to our clients. You #39;ll engage with cutting-edge technology, tackle complex challenges, and directly contribute to our clients #39; business success. Responsibilities: * Engage with customers professionally, ensuring their issues are logged and they receive timely updates on progress. * Manage customer expectations effectively. * Monitor and resolve alerts for issues such as backups, disk space, and antivirus definitions. * Occasionally visit customer sites across London and the Southeast. * Address support issues assigned from Triage. * Participate in Autopilot building of customer computers. * Recognize the importance of keeping customers informed and Triage team updated on new processes and technologies. * Escalate tickets when necessary. Preferred Skills/Experience: * Full clean driving license (preferred but not essential). * Proficiency in supporting the full Microsoft Office Suite (including Office 365, Microsoft Azure). * Basic understanding of Microsoft Azure Autopilot, Modern Workplace, and Intune (Groups/User account creation). * Ability to quickly learn new technology. * Logical thinking skills. * Strong troubleshooting abilities. * Experience in supporting Windows, Macs, and basic knowledge of iOS and Android devices. * Possession of current Microsoft certifications would be advantageous. Please apply if you think you are a great fit! Keywords: Office 365, Servers, Azure, Intune, Group Policies, Windows, Macs, IOS, Android, networking