It support technician

Job Opportunity: IT Support Technician Location: Lichfield Salary: GBP33,000 Are you the dependable and adaptable go-to person in a Managed Service Provider #39;s support hub? Here #39;s your chance to join a tight-knit, seasoned team of experts as a 2nd Line IT Support Technician. Our client, an established IT support provider, serves a diverse clientele, offering ample opportunities for personal skill growth and knowledge sharing among peers in a friendly and collaborative environment. We value continuous learning and encourage our staff to pursue industry certifications while gaining hands-on experience with cutting-edge technologies, service delivery, and incident response protocols. In return, we offer a competitive salary and an enriching work environment. What We #39;re Looking For: Minimum 2 years of experience as a 2nd to 3rd Line IT Support Technician. Thrives in a dynamic MSP environment with a focus on customer satisfaction. Proficient in core Microsoft technologies: AD configuration, Group Policy, Hyper-V, and Azure AD. Knowledgeable in Network Defense, encompassing Firewalls, security protocols, Web Filtering, End-Point MFA configuration. Familiarity with HyperV, Cloud, and Internet Technologies. Possesses a full UK driving license and own transportation. Strong grasp of Microsoft Server and Cloud technologies. Excellent analytical skills with a problem-solving mindset.Responsibilities: Provide 2nd to 3rd line Technical Support via our Helpdesk. Offer Systems, Network Firewall Support. Respond proactively to NOC and SOC detections in Customer Systems. Conduct onsite visits for Technical Support or Incident Response as needed.Benefits: Embrace a friendly, open-door culture promoting personal and professional growth. Enjoy free on-site parking. Engage in social occasions fostering team bonding. Benefit from a family-friendly work environment. Option to join the Company Pension scheme. Access to a Death in Service policy.Join and be part of a team where your skills are valued, and your growth is encouraged. Apply today! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy