Contact centre agent

Become a believer... We have an exciting opportunity to work with a team of exceptionally skilled, fun and driven people. We #39;re on a mission to be best in class in every product vertical we operate. Not easy, but we #39;ll do it with great people and great tech, providing 1st class customer service! You will have the chance to make a huge impact on this established business, opportunities and growth is in our DNA - we BELIEVE in developing from within! Make your mark in the finance industry with the best in the business! Hours ndash; 35 hours per week. Monday to Thursday 9am - 7pm Friday 9am - 2pm (Flexitime +/- hour) *Basic salary up to GBP23,000 with annual earning potentials of over GBP30,000* Core Skills: * Fantastic telephone manner * Resilient and hard-working * Understand your role within Treating Customers Fairly (TCF) * High level of attention to detail You may also be able to demonstrate experience with: * Maintaining business logs using a CRM system * Meeting departmental SLAs and targets * Handling expressions of customer dissatisfaction * Maintaining the highest standards as the first point of contact for customers You will be involved with the following work: * Handling a high volume of calls whilst maintaining a professional image * Engaging with third party introduced customers and handling any customer objections to a satisfactory conclusion * Collecting and clarifying customer information and referring customers onto the relevant department and customer resolution * Receiving inbound calls and making outbound calls to prospective new customers Perks: * Company pension * Westfield Health Therapy Sessions * Quarterly incentives * Free fruit * Free parking * Dress-down Fridays