Customer service and sales manager

Absolute Recruitment are currently recruiting for a Customer Service/Sales Manager on behalf of our clients based in Halesowen. The Customer Service/Sales Manager will be responsible for overseeing the small Customer Service/Sales Team and increasing revenue and growth by implementing and developing sales strategies. This role will be working Monday to Friday 8:30am to 5:00pm and the salary will be starting at GBP27,000pa dependent upon experience with a bonus structure that can be discussed. Duties include but are not limited; * Supervising a team of dedicated customer service administrators to ensure they comply with company policies * Making improvements to the sales and revenue of the company * Monitor and review customer contact including calls, emails etc to ensure quality and communications are correct and accurate * Creating a sales strategy and action plan * Present reports on enquiries and complaints to summarise monthly * Monitor social media and provide relevant feedback * Deal with escalated customer matters * Engage with customers to obtain customer feedback to ensure satisfaction * Update team members on new products, services and policies * Ensure continuous improvement throughout and train/motivate the team Skills Experience required; * Proven experience on increasing sales and performance within a company * Previous experience within a similar role and environment * Excellent communication skills * Excellent customer relationship management skills * IT literate * Attention to detail * Problem solving skills If you are interested in this role then please apply with your CV and Jade will be in touch to discuss in further detail