Workshop manager mechanical

Job Title: Workshop Manager. Location: Swindon. Salary: GBP35-GBP45K depending on experience * Allocate workload and monitor productivity to ensure optimal utilisation of resources. * Conduct regular performance evaluations and implement strategies to enhance team performance and morale. * Workflow Coordination: * Plan and schedule repair and maintenance tasks based on priority, urgency, and available resources using R2C Software. * Coordinate with other departments to ensure the smooth flow of vehicles through the workshop and minimise downtime. * Monitor workflow progress, address any issues or delays, and adjust schedules as necessary to meet deadlines. * Quality Assurance: * Implement quality control measures to ensure that repairs and maintenance work meet industry standards and regulatory requirements. * Conduct regular inspections of completed work to verify compliance with quality standards and customer specifications. * Investigate any incidents of substandard workmanship or customer complaints and take corrective action as needed. * Customer Service: * Build and maintain positive relationships with customers, providing prompt and courteous service and addressing any concerns or inquiries. * Liaise with customers to understand their service needs, provide accurate estimates, and ensure satisfaction with completed work. * Act as a point of contact for customer feedback and take proactive steps to resolve issues and improve service delivery. * Health and Safety Compliance: * Enforce health and safety protocols and procedures to create a safe working environment and minimise the risk of accidents or injuries. * Conduct regular safety inspections and audits, identify potential hazards, and implement corrective measures as needed. * Provide safety training to team members and promote a culture of safety awareness and compliance