Customer liaison officer

We are currently recruiting for a Customer Liaison Office [TLO/CLO] to work for a well-established construction business. This a permanent role and is a great opportunity for someone looking to further their career in customer care. The role involves working in and around various locations of Stoke on Trent and the surrounding areas. Working as an experienced TLO / RLO for a leading construction company, reporting to site management, your main role will be to implement and co-ordinate the on-site liaison function before, during and after major refurbishment works programmes, ensuring full customer satisfaction. We are looking for someone who has great Customer Service skills and a basic understanding of construction in social housing. This is a fast-paced role and the ability to work under pressure is essential. The ideal candidate will have a background in social housing tenancy or have worked within a housing department for a Local Authority or a strong customer facing background. Requirements: Full UK drivers rsquo; licence Basic understanding of construction projects in social housing Excellent organisational skills Ability to work to tight deadlines Excellent communication skills Local Authority or Social Housing customer experience. CSCS cards preferred. Also essential is a calm, friendly personality, experience of dealing with Residents on a day-to-day basis and self-motivation. Job Type: Full-time Pay: GBP24,000.00-GBP32,000.00 per year