Service administrator

Service Administrator - Permanent - Colwick - GBP26000 - GBP28000 Wage: GBP26,000 basic (With bonus potential of up to GBP28k) Customer Service experience essential Monday - Friday: 08:30 - 17:30 Saturday (Biweekly): 08:30 - 13:00 Why Us? My client is not just a garage ndash; they are long standing family run business based in Nottingham that believes in nurturing talent and helping our staff members progress in their careers. As a service advisor, you #39;re the backbone of our operation, and we #39;re committed to helping you realise your full potential. Job Responsibilities Tasks Deliver excellent communication skills and customer service over the phone and face to face. Be organised and able to manage a busy workload to ensure work is assigned to technicians quickly and efficiently. Contact customers and explain any necessary vehicle repairs in a way they can understand, and gain approval for this work. Call suppliers to order parts, and bring them into stock on the system once they arrive, ensuring the work flows through the workshop. Ability to work in a fast-paced environment, and still maintain outstanding customer service throughout. Help answer all incoming email enquiries to the branch, and schedule bookings on the system. Ability to work effectively as part of a team, assisting your Managers in completing key administrative tasks Understand and adhere to the companies policies and procedures. Undertake the necessary training and skills development. Ensure that all works carried out are conducted per the companies procedures. Technical Competencies You must have excellent customer service skills, be computer literate, and be confident in receiving and making phone calls. Industry experience is not essential but preferred. Perks and Benefits: Basic starting salary of GBP26,000 + Bonus (OTE up to GBP28k) No working Sundays or bank holidays. Pension scheme Staff discount on servicing, MOT, and repairs Long service and loyalty incentives Staff referral scheme Company social events Opportunities for career growth and progression Supportive and inclusive work environment Job Type: Full-time Pay: GBP26,000.00-GBP28,000.00 per year Benefits: * Company pension * Employee discount * On-site parking * Referral programme