Customer service team leader

  • Cv Library
  • Brentwood
  •   £28,000 - £30,000
  • posted 20 days ago
  • CV-Library.co.uk

Job description:

Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their contact centre team due to growth. Main Duties: Creating a booking spreadsheet from trackers for jobs due that month Management of a tracker on system of data for property/construction clients Running a small team of 3-4 call handlers, admin staff Delegating daily admin tasks, emails, booking jobs etc Delivering targets and KPI #39;s to the teamKey Requirements: Must have Team Leading experience within a office environment Contact Centre experience would be ideal Construction industry experience would be a bonus Excellent Customer Service experience Driven and motivation Must be able to drive due to location Must have Excel knowledge basis or immediate level
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