Service administrator

Service Administrator Location: East Dorset Salary: up to GBP25k DOE Hours: 8am-5pm Mon-Fri Benefits: 22days + Bank Hols, Pension, Employee assist programme. Aspire Jobs are delighted to be working with our client who are a well-established family run business and who are now looking for an additional member of staff to join their small, hardworking team. They are looking for a Service Administrator to join their team with the successful candidate ideally having some previous experience in the automotive industry or have some knowledge in motor vehicles. With a large workshop, they predominantly offer Heavy goods vehicle servicing and maintenance although they do also offer light good vehicle service and M.O.T rsquo;s. The Service Administrator will be working in a very fast paced environment and working within a Team of 4 people. The successful Service Administrator will: - * Ideally have service administrator experience or have strong vehicle knowledge/interest * Have used Kerridge software ndash; although this is desirable but not essential * Computer literate with excellent MS skills * Methodical and organised * Be resilient * Calm under pressure * Have good attention to detail * Good communicator * Be flexible and proactive in your approach * Have an excellent customer service skills * Be willing to work Job duties * Reporting to your line manager, providing regular updates of the scheduled work * Regularly liaising throughout the day to the service advisors * Processing and completing engineer reports * Raising Invoices * Using fleet account portals to request work authorisation and purchase order numbers * Using Manufacturer and warranty systems to complete and invoice * Input and adjust Engineer timesheets * Investigating and dealing with customer invoice queries * Monitoring and actioning emails in accounts and administration mail boxes * Updating spreadsheets/logs of outstanding Purchase order numbers * Display excellent customer service skills over the telephone and face to face