Customer service officer

Customer Service Officer Job Type: Part Time, Permanent Location: Salisbury Salary GBP12.00 per hour Friday, GBP18.00 per hour Saturday Hours: 14 - 16 hours per week (hours based on a 4 week rota) The Role Salisbury City Council provide citywide leadership both now and for the future. Are you ready to embark on a fulfilling administrative journey supporting Salisbury City Council with this goal? Due to an internal promotion, we are seeking a talented Customer Service Officer to join our dedicated team. At Salisbury City Council, our Customer Services Team plays a pivotal role in supporting the entire council. As a valued member of our team, you #39;ll be serving visitors and local residents with a warm welcome, offering a friendly and professional service in both Salisbury Information Centre and Salisbury Shopmobility. Skills and Qualifications * We #39;re in search of a capable team player, ideally from a customer service background. * If you are proficient in Microsoft Word, Excel, and Outlook, and excel in building meaningful customer relationships through exceptional interpersonal and communication skills, both written and verbal, you #39;re exactly who we need. * Cash handling experience would be beneficial. Essential Criteria * Experience of customer care and dealing with the public * Experience of dealing with numerous and varied queries in a timely manner and handling queues when necessary * Good local, regional and national geographical knowledge * Understanding of local services * Outstanding customer care skills * Strong written and verbal communication skills * IT keyboard skills * A minimum of Grade C GCSE in English, Maths or equivalent * A friendly disposition with a courteous and polite manner * Smart, professional appearance * Ability to demonstrate empathy, patience and professionalism at all times Benefits * Generous Leave: Benefit from a minimum of 30 days of annual leave, plus Bank Holidays, pro-rata for part-time. * Satisfying Work: Join a workplace where 97% of our staff find fulfilment and excitement in their roles, as revealed by our last staff survey. * Secure Future: Access the Local Government Pension Scheme for peace of mind. * Continuous Growth: Embrace excellent training and development opportunities to further your career. * Wellbeing Matters: Participate in the cycle to work scheme and take advantage of various health and wellbeing benefits, such as free eyesight tests and yearly flu vaccination. * Paid Care: Paid sick leave to take care of yourself when needed. To Apply If you feel you are a suitable candidate and would like to work for this reputable council, please click apply to be redirected to their website where you can complete your application