Customer advisor

Joshua Robert is working with a well-established client that are working with quite a few local authorities and housing associations across the North East. Middlesbrough Council are looking for a number of Customer Advisors to join their team on a temporary basis (circa 6 months). Purpose of the Post: Working within the Council rsquo;s Customer Centre, this post receives, records, and resolves customer contacts on the phone, face-to-face and online, playing a key role in delivering the Council rsquo;s Customer Charter ndash; providing excellent customer service to the diverse range of customers served by the Council. Duties and Responsibilities: As the first point of contact for our customers, act as an ambassador for the Council and maintain a focus on the needs of customers and aim to resolve their queries as quickly as possible. Undertake call handling duties in a friendly, professional, and efficient manner, recording contact, submitting service requests and processing payments using the Council rsquo;s Customer Relationship Management (CRM) and associated systems. Welcome customers into the Council rsquo;s Customer Centre, and support them to report, apply and pay via the Council rsquo;s website. Provide a reception function within central locations, dealing with enquiries in a timely and efficient manner. Maintain a working knowledge of the Council and related public services to advise or direct customer enquiries. Escalate customer issues to Customer Centre Coordinator and other teams as appropriate. Requirements Qualifications - NVQ Level 2 in Customer Care or equivalent qualification. Knowledge and Experience - Experience of working in a customer facing role / Experience of data entry into customer systems / Knowledge of local government and it services