Complaints handler

Complaints Handler GBP27000 - GBP27500 plus fantastic benefits Dynamite recruitment is looking to recruit an experienced Complaints Handler to join an award-winning business in Portsmouth. As a Complaints Handler you will be responsible for supporting a busy Customer Service / call centre team and will take full ownership of customer complaints from start to resolution and anything in between Hours : 40 hours Full time . Monday to Friday As a Complaints Handler you will be responsible for: To manage the end-to-end process for all complaints Ensure Compliments and Complaints are being dealt with in a timely manner. Ensure Complaints and Compliments are addressed by following our Integrated Management System processes and procedures, highlighting, and escalating when this does not happen to ensure its not repeated. Work with third parties to investigate complaints and ensure that the correct action is undertaken to resolve the complaint in a timely manner for the Customer. Ensure you manage customer satisfaction feedback from the portal to identify issues to resolve immediately and trends to be addressed for continual improvement. To analyse data and measures to monitor performance of Complaints and Compliments that identify areas for improvement. The ideal Complaints Handler will have / be: Will have previous experience as a complaint handler. Have specialised in managing end to end complaints. Will have good customer service skills and experience. Possess good interpersonal skills and ability to communicate at all levels in a professional manner. Have an empathetic, patient and positive attitude. A confident and professional telephone manner. Have good intermediate computer skills in all MS Office applications. Be extremely organised and self-motivated, able to self-manage and prioritise work and have a desire to solve problems and eliminate waste. Proactive in identifying your development needs and doing something to overcome them. To be considered please submit your CV asap