Delivery administrator

Delivery Administrator - Reading - GBP25,000 to GBP30,000 Working for a leading technology integrator, you will be responsible for providing technical support and serving as a point of contact for stakeholders. Responsibilities * Build and maintain strong relationships with retail clients, acting as the main point of contact for all service-related inquiries and support requests. * Understand clients #39; specific needs and requirements and provide tailored solutions to meet their objectives. * Proactively communicate with clients to ensure their satisfaction and address any concerns or issues promptly. * Oversee the implementation and deployment of digital signage solutions for retail clients, ensuring seamless integration and functionality. * Monitor the performance and health of digital signage systems, proactively identifying and resolving technical issues or malfunctions. * Conduct regular maintenance checks and updates to ensure optimal performance and reliability of digital signage networks. * Provide technical support to retail clients, troubleshooting hardware and software issues related to digital signage systems. * Collaborate with internal technical teams to resolve complex technical issues and escalate unresolved issues as necessary. * Develop and maintain knowledge resources and documentation to assist clients in troubleshooting common problems independently. * Assist clients in the onboarding process, guiding them through the setup and configuration of digital signage solutions. * Provide ongoing support and guidance to clients to ensure they maximize the value of their digital signage investments. * Conduct regular quality assurance checks to ensure the accuracy and consistency of content displayed on digital signage screens. * Generate and analyze performance reports to track key metrics such as uptime, content engagement, and client satisfaction. Experience * Strong administration experience within a similar role is essential