Key accounts administrator

ORONA #39;s activities are focused on the design, manufacture, installation, maintenance, and modernization of lifts, escalators, moving ramps and walkways. Operating in 100 countries , we have 3000,000 lifts worldwide using our technology. With 2 manufacturing plants Orona is Number 1 in Europe in terms of complete lift production capacity. We are looking for a Key Accounts Administrator to join Orona #39;s Sheffield Head Office on a fixed term contract for one year. Working with several national customers you will ensure that all customer issues are dealt with in a timely manner, liaising with the regional Service and Account Managers to ensure that their local teams deliver an excellent service to all key account customers. You will be responsible for: * Day-to-day management of your own customers, ensuring a high level of customer service is delivered at all times * Acting as first point of contact for customer enquiries and liaise with relevant teams/individuals within the company to facilitate timely responses and actions * Maintaining data in the service management and client reporting management systems ensuring that they are kept up to date and accurate. * Understanding contracts to ensure that contract specifications are adhered to. * Priorities your time to manage customer expectations and support any customer specific requirements in administering operational paperwork and providing customer and internal reports as required. * You may also be involved in providing estimates, issuing quotations and following up on orders for repairs work. * Producing periodic KPI and performance reports, for both internal and external publication You will be an organised and experienced administrator with a proven track record in offering excellent customer service via both the telephone and email. Working on your own initiative, with a high level of tenacity, you will have experience of working in a similar role in a fast paced, challenging role and will be proactive in your approach. The ideal candidate will have strong Microsoft Excel skills and a good grasp of Microsoft Office packages generally. We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals. Benefits include: * 25 days holiday + bank holidays * Orona Rewards- including vouchers and discounts at over 800 stores * 24 Hour GP Service * Access to Eye Test vouchers * Awards given for long term company service * Competitive company sick pay scheme) * Access to company recruitment referral scheme * A minimum level of life assurance Full details of all roles within Orona can be found in the ldquo;work with us rdquo; section of our website