Vehicle technician

MPI are currently recruiting for an Automotive Vehicle Technician base in Luton Salary - GBP28K - GBP34K (depending on experience) + monthly Bonus (uncapped) Overtime available Working Hours Monday to Friday alternate Saturdays Benefits Full-time, permanent position Car Benefit Scheme (after successful completion of probation period) Comprehensive training provided. 25 days of holiday (+ Bank Holidays) Company pension scheme Staff discount scheme Sick pay Health and wellbeing programme Must hold Level 3 ndash; in an Engineering qualification (preferably ndash; IMI) Profile: Reports to the Service Manager / After Sales Manager Carries out all workshop work in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivity Key Attributes: bull; Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standards bull; Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned bull; Examines vehicles and reports defects against relevant regulatory bodies bull; Carries out each job within the budgeted time as set out on job card ndash; to maintain own labour productivity bull; Works in accordance with workshop and Centre Health Safety requirements bull; Works with colleagues to maintain workshop standards of cleanliness and tidiness bull; Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention bull; Follows key processes to achieve specified quality and efficiency targets bull; Works with the Centre developing and improving more efficient processes bull; Talks to customers to summarise the details of the work required or carried out, and answer their questions bull; Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency bull; Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre bull; Coaches and supports apprentice technicians ndash; for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job bull; Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology bull; Attends specialised training as required by the relevant manufacturer bull; Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff) bull; Ensures opportunities for sales are followed up by the most appropriate specialist bull; Reports on technical problems using appropriate procedures bull; Responsible for handling customer data in line with GDPR bull; Ad hoc duties as and when required to meet the needs of the business This job description describes (but does not limit) the main duties and responsibilities of the job. These are subject to variation by the company as is necessary to respond to changes, both internal and external which the company experiences