Shipping supervisor

We are on the look out for a Shipping Supervisor, for our well established client . You must have a solid working background, full 5 year checkable history and have managed a small team. Must have Import and Export full customs knowledge Located near Heathrow this is a office based role, no Hybrid Duties Involved: Coordinate, supervise and help prioritise activities of the shipping team to ensure the successful and timely delivery of assigned responsibilities Manage and resolve customer queries to ensure delivery of efficient and quality shipping service. Provide consultation and advice to customers regarding customs clearance queries and documentation. Carry out as required customs amendments. Provide support to shipping clerks to address and resolve escalated queries/issues Authorise holidays in line with department guidelines - ensuring fair consistent treatment of staff. Provide holiday and sickness cover where required. * Process export cargo shipments to support efficient operations; including arrange bookings with airlines, organize cargo collection , complete relevant paperwork (collection, airline, shipping), liaise with customers, complete Customs processes and where applicable exemption requests, liaise with receiving locations and send pre-alerts and forward paperwork to cargo receiving locations * Process import cargo shipments to support efficient and effective operations; including process shipment alerts and create files, obtain clearance instructions, complete customs clearance, alert Service Delivery Manager (SDM) of cargo arrival, liaise with customers, and organize shipments for delivery Key Skills: * 5+ years of experience in a comparable shipping role * Strong import and export experience associated understanding of processes. * Good understanding Customs rules and regulations * Strong English language proficiency * IT literate (Microsoft Office packages)