Customer service advisor

Customer Service Advisor Salary: GBP11.44 per hour/ GBP23,795.20 (rate to increase with quick progression opportunities) Shift pattern: Monday ndash; Friday (40 hours per week) with 1 in 4 Saturdays, working 9am ndash; 1pm (hours back in lieu). Monday ndash; Friday weekly rotational shifts with rota far in advance: 8am ndash; 5pm and 9:30am ndash; 6:30pm. Office based in Northampton, Brackmills Temporary to Permanent Match Recruitment are recruiting on behalf of their client based in Northampton. Since the pandemic they rsquo;ve only become busier, you rsquo;ll be joining a business with a strong and stable business model. You rsquo;ll work in their medium sized Contact Centre, within a small team of Advisors. Our client offers excellent progression opportunities including increased salary progression plans and further promotions to Team Leader level and Management. Apply and I rsquo;ll tell you more about what they can offer. Objective of role: You rsquo;ll spend the majority of your day on the telephone; mainly making routine outbound calls to customers to confirm their scheduled delivery. Our client works with the NHS and provides a delivery service where they deliver medication directly to the customer rsquo;s door (this is for customers who require on-going and repeat medication). To ensure delivery success it has to be pre-booked beforehand by a professional telephone call ndash; this is where you come in. This is not cold calling. The people you call are expecting and most importantly needing your call ndash; they need their delivery. Whilst this role is mainly telephone based, about 25% of this role is administration based. After/ during making the call, you rsquo;ll need to update their CRM with relevant notes and action requests. You rsquo;ll also have various reports to complete and you rsquo;ll have your own email address with a responsibility to communicate with customers and internal colleagues with daily updates. What we need you to have to be successful in this role: * Have a desire to work in a telephone based role where you will spend the majority of your day on the telephone (again, no cold calling). After training, expect to be on the phone for circa 75% of the day. * A professional telephone manner and comfortable working full time in an office * Must have good I.T skills ndash; you rsquo;ll be working on their internal system and Microsoft Office (mainly Outlook and Excel). Please apply today to learn more and be considered and shortlisted. Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven rsquo;t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don rsquo;t be despondent and feel free to apply to future job adverts