Network engineer

Job Title: Network Operations Engineer Location: Edinburgh or Newcastle. Hybrid 3 days on site, 2 days remote Reporting to: Network Infrastructure Manager Job Purpose: Our aim is to connect organizations to secure, scalable IT infrastructure and the UK #39;s digital edge through a national network of data centres and cloud platforms. As a Network Operations Engineer, you #39;ll play a crucial role in ensuring efficient and timely provisioning of infrastructure network services for our clients. Key Responsibilities: Provide support to our core network across UK sites and international points of presence. Handle various networking tasks including daily network monitoring, cabling requirements, and provisioning additional network resources. Manage and maintain core and distribution network devices such as Cisco ASR routers. Implement solutions meeting the needs of our core network and customer solutions. Document changes and adhere to approval processes. Ensure consistency and standardization of all network projects. Perform scheduled core network maintenance tasks and internal network support. Conduct graphing, monitoring, and configuration backups for core network devices. Provide network support to different departments within the organization. Handle customer communications, including cases, phone, and email requests related to our core network and customer solutions. Manage network failures and coordinate escalations to management and third-party suppliers. Provide regular informational updates to Account Managers and Technical Teams regarding scheduled maintenance and improvements. Ensure advance notice is provided to clients for maintenance work in line with SLAs. Generate innovative solutions in work situations.Additional Responsibilities: Flexibility to adjust responsibilities as required. Handle confidential information professionally. Adhere to organizational requirements regarding content and reporting lines.Special Conditions: Some UK travel required. Some out-of-hours work required, including on-call and overtime paid by approval.Person Specification: Education Qualifications: HND/BTEC or related IT, Computer Science, or equivalent qualification. CCNP certification or equivalent experience.Experience: Experience in customer service. Working experience in Networking background. Strong experience with Cisco routing/switching/firewall equipment. Experience with routing protocols including MP-BGP OSPFv2/v3. Experience with MPLS technologies. Experience with Cisco ASA and/or Fortinet firewalls. Experience with other network technologies.Competencies Skills: Understanding of OSI model and associated network service components. Knowledge of IPv4 IPv6 addressing and sub-netting. Enthusiastic, driven, committed, and flexible approach to work. Solutions-driven with excellent problem-solving skills. Excellent written and spoken English. Team player with the ability to work independently. High degree of accuracy and attention to detail. Ability to work well under pressure and to deadlines. Familiarity with ITIL, project management frameworks, and network industry best practices