Sales office administrator

Sales Office Administrator Our client are looking for an individual to ensure that their customer orders and enquiries are handles appropriately and customers #39; expectations are managed. The selected individual will be reporting to the Sales Office Supervisor. The succesful candidate will have worked in a customer service/sales administration role previously and will be able to prioritise workloads. They will be able to copewith pressure and deadlines and will be conifdent liaisng on the phone with customers and will also have an understanding of establishing strong customer working relationships. Duties include as follows: * Processing sales orders accurately * setting up new accounts * Maintain and improve (where possible), customer working relationships * Support the sales and external sales team * Ensure all enquiries are handled effectively and through to resolution * Reconcile the sales order book * Raise credits as necessary * Ensure all customer orders, enquiries, compaints and requests are handled approprioately and customer #39;s expectations are managed * Keep up to date on emails as well as general sales emails * Call handling and forwarding Essential Skills: * Good knowledge of microsoft packages * Understand and deliver excellent service * Good organisational/time managemet skills * Self motivated Preferable skills: * Knowledge of SAP * Team player * Account management