2nd line network engineer

2nd Line Network Engineer Location: Wigan Salary: GBP30,000 - GBP34,000 + GBP5000 shift allowance Hours: Shifts are a 4-on-4-off rotation pattern, working 07:00 to 19:00 and rotation 19.00 to 07.00.We are working with a leading technology solutions provider committed to delivering innovative and reliable IT services to businesses across various industries. With a focus on excellence and customer satisfaction, they are expanding their team and seeking a talented 2nd Line Network Engineer to join their dynamic and forward-thinking organization. The Company is experiencing sustained growth and the 2nd Line NOC Engineer role is to provide a dedicated support to the Company #39;s clients on a 24/7 basis (shifts are a 4-on-4-off rotation pattern, working 07:00 to 19:00 and rotation 19.00 to 07.00). The basic salary for this role is up to GBP34,000 plus a guaranteed additional GBP5000 per annum for shift allowance. Position Overview: As a 2nd Line Network Engineer, you will play a crucial role in maintaining and enhancing client network infrastructure. You will be responsible for troubleshooting network issues, implementing solutions, and providing exceptional technical support to ensure the reliability and efficiency of clients #39; networks. You will be expected to carryout a mixture of business as usual and project work for the support desk as well as assisting in the training and development of the 1st Line Support Team. Person Overview: You will have previous experience within a 2nd Line technical support function Relevant certifications (e.g., CCNA) would be an advantage but not essential as training can be given if applicable Exceptional customer service skills Ability to demonstrate a practical approach when faced with problems or challengesInterested? If you are a skilled and motivated individual looking to contribute to a dynamic team and further your career in network engineering, we invite you to apply. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age