Customer service executive

Description UBT Recruitment are working with a well established family-run SME based in Cranleigh. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to valued clients. You will handle a variety of customer inquiries and issues, ensuring prompt resolution and positive customer experiences. Working hours, Salary Benefits: * Monday to Friday 7:30am-4:30pm * Salary: GBP27,500 per annum * Free parking on site * Free EV chargers * 25 days holiday + 8 bank holidays * Holiday purchase scheme * Free lunch everyday * Early finish on Fridays * Pension scheme Customer Service Executive Duties: * Process customer orders from Sales quotations or via direct enquiries * Set up new customer data on ERP system and creating deals on the CRM system * Check orders processed to ensure accuracy and jobs created for the Operations team * Booking in and confirming customer deliveries * 1st and 2nd line phone answering * Creating and sending quotes to customers Requirements * Familiarity with MS office and ERP systems * Calm under pressure, not easily stressed * Ability to move between several tasks quickly and accurately * Reliable ndash; follows through on promises and decisions * Well organised / able to prioritise own workload * Friendly and assertive telephone manner * Polite, patient and understanding