Repair administrator

Location: Cambridge (CB25) Duration: Permanent Hours: 8am until 4:30pm (Monday to Friday) Salary: GBP24,500 to GBP26,000 Job Reference: 35291 Polytec are looking for a Repair Administrator to ensure that repaired items are checked and tested prior to return for our client based just north of Cambridge. Security clearance is required for this role. Responsibilities: * Ensure specific rules, requirements and procedures are met * Re-allocation of customer licences * Keep up to date with knowledge of customer specific rules and requirements * Functional testing of products after completion of repairs * Allocation of numbers for customers wishing to send faulty products to the Repair Centre * Unpacking consignments of faulty products ensuring paperwork is correct * Assess requirements for repairs fees, based on warranty status and condition of equipment * Request and process of customer purchase orders * Liaison with customers, reporting progress on repairs and repair charges * Escalation of incidences where turnaround commitments are unlikely to be met Requirements: * Higher level education * Experience using ERP systems * Generating reports and understanding analysis of trends in data * Solid administrative background * Good communication skills, both verbal and written * Familiar with MS Office Please contact us as soon as possible for more details or apply below