Solutions support

Our fantastic client is seeking a Solutions Support Assistant to join their thriving, global organisation. The purpose of this role is to support customers when using the online services and making orders. The successful candidate will be able to build strong relationships with new and existing clients to ensure a high quality service is provided. Responsibilities of the Customer Service Advisor include: Answer customer queries via email or on the telephone Provide technical support and troubleshoot any issues Report and escalate any complex issues to the correct authorities Log customer calls on to in house system Support customers before and after service is completed Maintain a high level of knowledge for the services provided Key skills include: Communicating at a high standard Having a passion for problem solving Support colleagues and be a team player Apply problem solving and analytical skills Learn new technical software processes In return our client offers the opportunity to develop your excellent communication skills in a great organisation. Please note working hours are Monday - Friday with shift patterns between 9am-8pm, please apply for further information and the chance to be considered for this great opportunity