Administrator scheduler

Are you an experienced administrator with a knack for providing exceptional customer service? Are you passionate about attention to detail and possess strong organisational skills? If so, we have an exciting opportunity for you! We are currently seeking a Administrator/Scheduler to join a dynamic team and contribute to their continued success. Job Title: Administrator/Scheduler Location: Maidstone Salary: Up to GBP24500 Hours: Monday-Friday - 8.30am-5.30pm/9am-6pm (opportunity for overtime during the summer months, paid time and a half). Benefits: middot; 20 days Annual Leave including Bank Holidays middot; Free on-site parking middot; Pension The role: The Contract Administrator plays a crucial role in managing contracts, fostering positive customer relationships, ensuring compliance, and contributing to the success of the company #39;s operations. As the Administrator/Scheduler your key responsibilities would be: middot; Acting as first line of contact for Customers, to always provide outstanding Customer Service and answer all incoming calls and emails professionally middot; Dealing with day-to-day enquiries from Customers, Operations Managers, Engineers and External Contractors middot; Raising work orders for all customer call outs and associated tasks middot; Liaising with customers in regard to progress of open tasks (engineer attendance, call outs, parts delivery etc) middot; Scheduling all engineering calls and quoted works, assigning engineering resource to task ensuring SLA of task is achieved middot; Calling customer sites to book all attendances and triage calls to prevent wasted visits and achieve phone fix where possible middot; Applying for all appropriate permits/hire of equipment to ensure completion of tasks middot; Working together with the Contract Administration team to monitor engineer work schedule daily, ensuring workloads and routes are planned for maximum efficiency for cost-effectiveness and Customer KPI requirements middot; Ensuring engineer schedule is kept up to date with holiday, appointments, and engineer sickness middot; Produce daily, weekly, and monthly customer open call reports, highlighting any issues to the Contract Administration Supervisor We #39;d love to speak to candidates with the following skills: middot; Strong Administrative Experience: Previous experience in an administrative role demonstrating proficiency in office procedures and systems. middot; Excellent Customer Service: Proven track record of delivering exceptional customer service, with strong communication and interpersonal skills. middot; Attention to Detail: A keen eye for detail and the ability to spot errors or inconsistencies in documentation. middot; Scheduling Experience (Preferred): Experience in coordinating appointments and managing calendars is preferred but not essential. Next steps: If this sounds like an ideal position for you and you have the experience outlined above, then please apply today. Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do, please call us on (phone number removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website