Customer service advisor

Family run business within the automotive industry in Reading are seeking a professional Service Advisor to join their commercial services team. Ideally you will have some Customer Service Advisor experience, not necessarily within commercial vehicles but we also invite applications from Service Advisors within other areas of the automotive industry. You will work Monday to Fridays (40 hours per week) and 1 in 3 Saturdays (8.00am to 12 Noon) paid at 1.5 in addition to your salary and bonus. Responsibilities: Deal with customer needs face-to-face and over the phone with a professional and friendly approach Work in Progress (WIP) control for the workshop MOT and service scheduling Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer Clarify for the customer and workshop the basis for the repair - Retail / Warranty / Contract To promote additional workshop services/repairs where applicable To identify and add parts to WIPs Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers To ensure parts are ordered/requisitioned once relevant authority is received Inform customer of outstanding campaigns and arrange for work to be completed To ensure customer reception area is maintained to a high professional standard at all times To order/ arrange sub-contract work To assist and develop parts sales with the objective of meeting relevant targets To cost completed work and raise invoices To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts Build rapport with all staff and customers To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards To maintain invoice filing in an accurate, timely and efficient manner To ensure up to date knowledge and training on all franchise requirements To undertake such other tasks as may reasonably be required To enhance the image and reputation of the company whilst supporting its commercial interests To comply with good health and safety practice, all statutory requirements, company policies and standard procedures The Perfect Candidate Will Have Excellent customer service skills Excellent interpersonal, verbal and written communications skills Proven organisational and administration skills Proactive approach to work Able to work to deadlines Problem solving skills Technical knowledge Analytical skills including working with statistical and costing information Ability to work in a fast pace environment and multitask both alone and part of a team Training programmes available, my client are offering exceptional benefits