Senior it support engineer

Senior IT Support Engineer Job details Posted 10 November 2023 Salary £32000 - £40000 per annum LocationBlackburn Job type Permanent Discipline Infrastructure ReferenceSS-6188-31 Contact NameShaquille Stephenson Job description Senior IT Support Engineer Blackburn £32,000 - £40,000 + Excellent Benefits Are you an experienced IT professional looking for an exciting opportunity? Join my client s dynamic team as a Senior IT Support Engineer and play a key role in providing technical support and resolving complex IT Issues. Job Role Serve as the highest level of escalation for technical issues, troubleshooting complex problems, and providing expert guidance and solutions Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents Maintain accurate documentation of system configurations, procedures, and troubleshooting guides Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation. Technical Experience: Experience in monitoring and maintaining systems and networks Proven experience as a 2nd/3rd Line IT Engineer or similar senior technical role Ability to prioritise and manage multiple tickets Experience with Installation and configuration of systems Experience in diagnosing faults on both hardware and software Experience in solving technical and application issues by phone, email or in person