Helpdesk engineer

Helpdesk Engineer Contract Type: Full Time Location: Huddersfield - West Yorkshire Industry: Engineering, Manufacturing, and Technology Contact Name: Nathan France Contact Email: [email protected] Contact Phone: 0121 236 1662 Date Published: 01-Oct-2023 A helpdesk engineer is required for a hugely successful, global OEM of CNC machine tools here in the UK. Based at the head office, you’ll be responsible for dealing with incoming enquiries from customers, with full focus on customer experience and engagement, to ensure customer-reported machine faults or technical support advice are actioned immediately. With a reputation for exceptional quality and reliability, their machine tools are globally recognised. They have a strong network of engineers across the UK, along with additional technical support staff who possess a wealth of knowledge on the machine tool products, coupled with an amazing work culture which sees you as part of the family all working towards the same goal. Benefits include a competitive basic salary of up to £40K dependant on experience, company pension, life assurance, 33 days holiday, extensive ongoing training, and career progression. Responsibilities for the helpdesk engineer include - Quick response to incoming queries from customers via phone and email Investigating machine faults, error and alarm codes to understand the nature of the fault, and to decide the best course of action Scheduling of annual service visits with the end customer Providing accurate quotes for service and inspection requirements to the customer Ensuring that customer satisfaction is upheld at all times when dealing with incoming queries Using the in house CRM system to correctly raise, process and clear off tickets, as well as using other internal documents and spreadsheets You’ll be working within an already established team of engineers who possess a wealth of knowledge on the machine tools both mechanically and electrically, collaborating and working towards the same goal. Being able to work effectively with colleagues, as well as representing the company whilst dealing with customers is essential. To be successful as helpdesk engineer, were looking for the following skills and experience - Previous experience in a similar helpdesk function, or a skilled electrical service engineer with a knowledge of CNC machine tools Ability to deal with multiple customer queries, whilst maintaining a high level of professionalism and customer service A knowledge of CNC machine tools, or be able to demonstrate a strong background electrically in order to diagnose faults and errors. ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.