1st line it support analyst

We currently have a vacancy for a 1st Line Support Analyst to join our expanding IT team at our Birchwood HQ. This is a full time, permanent position working 37.5 hours per week. You will act as on-site front line support for business users and visitors requiring IT assistance, ensuring that every contact is logged, resolved or escalated to the appropriate team for resolution. As a 1st line support analyst you will be expected to log, manage and resolve tasks allocated by the IT Helpdesk using the Web Helpdesk software to agreed timescales and internal Service Level Agreements while being in frequent communication to the users so that they are informed of task progress including closure of raised tickets. You should also be aware that below listed is experience and knowledge desired for this position: A good technical understanding of computers, networks and communication systems Microsoft 365 Administration (Exchange, SharePoint, OneDrive), covering tasks such as managing mailbox limits, permissions, and file/folder access Active Directory skills, particularly in user management PC and network fault-finding skills Knowledge of Windows 10 Excellent MS Office skills Superb communication skills Good telephone manner Patience and understanding when communicating with users Time Management skills Willingness to help and train others Interested? What is in it for you: Competitive rates of pay Brand discounts through Certas group scheme Buy, Sell, Carry Holiday scheme Life assurance scheme Pension scheme Company Information Certas Energy is the leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day. Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year. We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers. We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success. The successful candidate will be offered the position on Certas Energy terms and conditions of employment. Certas Energy Ltd is an Equal Opportunities Employer