Level 1 it helpdesk engineer

  • Clever It
  • Rugby
  •  
  • posted 1 month ago
  • Jobsxl.co.uk

Job description:

Level 1 IT Helpdesk Engineer We are a growing company committed and motivated in providing first call IT support and solutions to businesses throughout the UK. We are looking to appoint an enthusiastic, Level 1 Support Desk to join our friendly and dynamic support team providing remote support to our customer base. *****A competitive Salary will be paid dependant on experience**** Duties and Responsibilities Respond to email and phone support requests to maintain the operation of the customer’s computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed processes and procedures for the support team Maintenance of all IT service documentation Person Specification The successful candidate will be comfortable working as part of a team and on their own using their own initiative One year’s equivalent work experience within an IT Support / Managed Service Provider environment. Be able to remain calm under pressure Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes Have strong interpersonal skills enabling good verbal and written communication Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously Be flexible in their approach to travel and projects undertaken Be driven to learn new tech and self-improve Understanding of ITIL best practice Technical Experience Essential Service Management tools for ticket handling Experience of remote access tools Microsoft Windows Desktop OS, Windows 7/8/10/11 Microsoft 365 Google Workspace Microsoft Azure Antivirus Solutions Microsoft Application Support (Outlook, Word, Excel) Active Directory/ Exchange Advanced understanding of computer hardware and business applications Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc) Good understanding of network Desirable Familiarity with Autotask PSA, RMM Basic understanding and troubleshooting of network infrastructure Knowledge of ESET Anti-Malware solutions Macintosh support Knowledge of VMWare and Hyper V Windows Server WDS MDT SCCM deployment Additional Benefits of the Opportunity Challenging and progressive position supporting customers across the UK Modern office close to motorway links Health Shield Work remotely No Job Types: Permanent, Full-time Salary: From £20,000.00 per year Benefits: Company pension Health wellbeing programme On-site parking Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: IT Support Desk: 1 year (required) Work Location: In person Application deadline: 31/08/2023
Advertisement
Apply for this job

Related jobs

Light assembly operative engineering

£11 - £13 GBP Cv Library Rugby

Light Production Operative (Engineering) Rugby Rotating 6am - 2pm and 2pm - 1030pm Mon - Fri GBP11.75 p/hour + GBP1.61 p/hour shift allowance when on rotating shift Full Time - Time Term Temporary Contract Immediate Star

CV-Library.co.uk - 1 day ago

Electrical maintenance engineer

£42000 - £47000 GBP Cv Library Rugby

THE ROLE: Working at the Rugby Plant, you will carry out fault-finding, repairs, routine maintenance and improvement activities to all production machinery and equipment. Sound diagnostic skills, a professional approach

CV-Library.co.uk - 1 day ago

Field service engineer

Unspecified GBP Luton Bennett Rugby

Field Service Engineer (Mobile Mechanic/Vehicle Technician) Coventry Territory 8am to 4.30pm, Monday to Friday A GBP 32,000 Starting Salary (Plus Regular Base Salary Reviews) Benefits: Paid Door to Door + Overtime at 1.5

TipTopJob.com - 2 days ago

Gas engineer

£38000 GBP Cv Library Rugby

Kenton Black is looking for an experienced Gas Engineer to carry out various service and maintenance tasks in social housing properties around multiple locations across the Midlands. We are looking for candidates in Staf

CV-Library.co.uk - 3 days ago

Field service engineer

£30500 - £34500 GBP Cv Library Rugby

Field Service Engineer (Mobile Mechanic/Vehicle Technician) Coventry Territory 8am to 4.30pm, Monday to Friday GBP32,000 Starting Salary (Plus Regular Base Salary Reviews) Benefits: Paid Door to Door + Overtime at 1.5 an

CV-Library.co.uk - 2 days ago

Security engineer

Unspecified GBP Cv Library Rugby

Location : Rugby, 4 days a week onsite Type : Permanent Salary : 75K GBP per annum (negotiable) SC Clearence : Required, if lapsed within the last 12 months will also be considered Job Description: Role Summary/Purpose T

CV-Library.co.uk - 4 days ago

Commercial catering field service engineer

£41200 GBP Cv Library Rugby

We are a leading supplier of catering equipment solutions to the food service industry, offering a complete range of services to high end clientele. They are looking for catering engineers that have drive and ambition. I

CV-Library.co.uk - 4 days ago

Field service engineer

£40000 - £45000 GBP Cv Library Rugby

An electrically biased Field Service Engineer / Installation Engineer / Multi Skilled Engineer is required to service cranes and lifting equipment on sites across the East Anglia region. You #39;ll work with one of the m

CV-Library.co.uk - 5 days ago

Field sales engineer ndash; magnetics

£45000 - £55000 GBP Cv Library Rugby

Field Sales Engineer ndash; Magnetics - Fully remote ndash; based in UK ndash; GBP45- GBP55,000 + car/allowance + bonus - Perm Are You Ready to Power Up Your Career? We are seeking a dynamic and driven Field Sales Engine

CV-Library.co.uk - 5 days ago

Process engineer

£50000 - £55000 GBP Cv Library Rugby

We are looking for a Process Engineer to join our growing client in Rugby with a knowledge of Chemical Processes. The ideal candidate will have at least 5 years #39; + experience in a Process Engineering or similar role

CV-Library.co.uk - 9 days ago