Customer service representative

As a customer service representative, you will be handling various extensive duties from liaising directly with UK international clients to prospecting and generating business leads. This role involves various customer service duties as the main forefront contact for any inventory or product queries. You will be a responsive operative in managing and organising main B2B external accounts and ensuring that all clients receive the utmost attention. Client Details Our client is a well-established entity in the manufacturing industry, boasting a large team of dedicated professionals. Their commitment to delivering quality products and exceptional customer service has earned them a significant market share within the sector. Their reach spans across the country, Europe, America and Asia. With this, you will be tasked to service a diverse range of customers and representatives on a high-volume basis. Description Key duties consist of: Manage and maintain client relationships Identify and resolve customer issues promptly Swiftly and precisely inputting received orders into our system Managing phone calls and emails by addressing customer inquiries, resolving issues, and monitoring order status and delivery schedules Upkeeping customer records and files, encompassing contact details, delivery information, and pricing Facilitating the swift and seamless account opening for new customers, collaborating with colleagues at the head office Engaging in outbound sales calls, such as following up on quotations and leads in coordination with the sales team Coordinating and overseeing customer deliveries and samples Documenting processes and procedures as we establish operational norms in the new office Coordinate with the sales team to increase sales opportunities Contribute to team efforts by accomplishing related results Efficiently coordinating and documenting delivery processes, updates and stock intake levels Monitor and analyse customer #39;s usage of our product Ensure high levels of customer satisfaction Understanding in-depth products available and stock trends Develop and implement strategies for retaining customers Prepare reports on account statusProfile A successful Internal Account Manager should have: Experience in a customer service role within an industrial setting Fluent in English (Required) Multilingual (optional) Strong communication and interpersonal skills Proficient in Salesforce, CRM, Excel or others Ability to build and maintain strong client relationships Problem-solving skills and a customer-oriented approachJob Offer Basic salary of 25,500 to 28,000 DOE Sales target bonus of approx 10% yearly increase Opportunity to work with a leading company in the manufacturing industry An inclusive and supportive company culture Extensive onboarding and platform system training Potential for growth and professional development Numerous professional opportunities into cross-sales or other departments Salary increase upon yearly review Flexible working patterns Mon-Fri 40hr working week