Customer service

We are seeking a dedicated and passionate Customer Service Team Member to provide exceptional service and support in our retail sector. This exciting opportunity involves handling customer queries, resolving issues, and ensuring a smooth customer journey in our St. Albans location. Client Details Our client is a major player in the retail industry, boasting hundreds of stores across the globe. They pride themselves on offering high-quality products and are committed to delivering excellent customer service at their St. Albans location. Description Providing high-quality customer service in a retail environment Handling and resolving customer queries and complaints Processing customer returns and exchanges Processing orders via a system Ensuring orders are delivered on time and in full, liaising with logistics suppliers where necessary Managing customer accounts and personal details Keeping up-to-date with product knowledge and industry trendsProfile A successful Customer Service Assistant should have: A passion for customer service Excellent communication and interpersonal skills The ability to handle customer complaints and queries Knowledge of sales processes and retail operations Strong problem-solving skills A team-oriented mindset Good organisation and multitasking abilities Live locally to St. Albans Job Offer A competitive salary negotiable depending on experience Excellent benefits and career progression opportunities